Frequently Asked Questions

CPAN provides the following support:

• Patient care consultation from a mental health clinician within 30 minutes
• Vetted and patient-specific resources and referrals within one business day
• Free CMEs and other learning opportunities

Please be prepared with the following information:

• The reason for the call
• Insurance information (if applicable)
• Zip code of where the patient lives (so that staff can look for resources that
  are closest to the patient’s home).

CPAN staff will also need a good contact number and email/fax number for sending any referrals/resources you need.

CPAN staff are live on the phones Monday-Friday, 8 a.m.-5 p.m., except for institutional holidays
(e.g., Christmas, Thanksgiving, etc.). There is also a secure voicemail system where you can always
leave a message outside of these times. Our staff will return your call during regular business hours
the next business day.

We return over 98% of our calls within 30 minutes or less. You can schedule a call back at your convenience            M-F 8 a.m–5 p.m.

CPAN is funded through the Texas state legislature and there is no cost to the pediatric clinician to utilize
the program. There are no fees for the clinic, provider, patient, or insurance plan.

No. CPAN does not provide mental health services directly to patients. The program was developed
specifically to support primary care providers. CPAN offers no-cost direct patient evaluations on a case by case basis, when indicated. Ask the consulting psychiatrist if this an appropriate option for your patient.

Yes. Consultations with CPAN may be billable based on the time or complexity of the consultation. Just
calling CPAN will upgrade your coding from the external consultation, and you can appropriately bill for
your time taking care of your patients.